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Frequently Asked Questions

What data can I see with 1 influencer analysis credit? When do credits expire?

1 influencer analysis credit unlocks in-depth analytics data for one influencer on any single platform, including growth analysis, audience insights, and performance metrics. The influencer analysis credits reset with your subscription billing cycle. Once unlocked, influencers remain accessible without using additional credits. Note: If you downgrade to the free plan, previously unlocked premium influencer data will be restored to free tier access only.

What payment methods do you accept? Can I get an invoice after purchase?

We are currently processing all subscription purchases through Stripe. After a successful purchase, contact our customer service team to request paper or electronic invoices. Invoice processing takes up to 15 business days.

How long are the membership billing cycles?

We offer monthly (31 days) and annual subscriptions (365 days) with the option to purchase renewals in advance.

Can I get a refund after purchasing?

The listed plans are digital products that activate immediately upon purchase. Please carefully review your purchase details before completing payment, as we do not offer refunds for virtual products.

Can I upgrade to a higher-tier subscription?

Yes! Simply select your desired higher-tier plan directly. Our system will automatically calculate the pro-rata charge based on your remaining subscription duration and adjust your billing accordingly.

How can I cancel my subscription?

Navigate to Account → Configuration → Subscription and click the Manage button. This will redirect you to the Stripe platform where you can cancel future subscription renewals immediately.
If you are having trouble cancelling your subscription, please first contact Stripe for direct assistance. You can also contact us via the customer service icon in the bottom-right corner or by sending an email to [email protected].
Upon receiving the request, we will process the cancellation as soon as possible and send a subscription cancellation confirmation shortly.
Note that users who cancel their subscription may continue using the service during the remaining active period of their current plan.